You are here: Home - Household Bills - News -

Teletext Holidays to be investigated over refund fiasco

0
Written by: Emma Lunn
04/02/2021
The Competition and Markets Authority (CMA) is launching an investigation into Teletext Holidays in relation to refunds for holidays cancelled due to coronavirus.

The watchdog is launching the probe under consumer protection law after receiving hundreds of complaints that people were not receiving refunds for package holidays cancelled due to the pandemic.

Back in the summer, customers of the holiday firm had refund requests ignored and debit card chargebacks requests disputed.

In some instances, Teletext customers reported that they were promised refunds by a certain date, only to have that date pushed back.

The CMA will now engage with Teletext to gather further evidence on whether the company has broken consumer protection law.

Andrea Coscelli, CEO of the CMA, said: “We understand that the pandemic is presenting challenges for travel businesses, but it is important that the interests of consumers are properly protected and that businesses comply with the law.

“We’ll be engaging with Teletext to establish whether the law has been broken and will take further action if necessary.”

The announcement follows significant action by the CMA in relation to holiday cancellations. The CMA has written to more than 100 package holiday firms to remind them of their obligations to comply with consumer protection law.

It has secured refund commitments from a number of holiday firms, including Love Holidays, Lastminute.com, Virgin Holidays, TUI UK, Sykes Cottages and Vacation Rentals.

The CMA is also investigating whether airlines have breached consumers’ legal rights by failing to offer cash refunds for flights they could not lawfully take due to the pandemic.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Everything you need to know about being furloughed

Few people had heard of ‘furlough’ before March 2020, but the coronavirus pandemic thrust the idea of bein...

The savings accounts paying the most interest

If one of your jobs this month is to get your finances in order, moving your savings to a higher paying deal i...

Coronavirus and your finances: what help can you get in the second lockdown?

News and updates on everything to do with coronavirus and your personal finances.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week

Read previous post:
Government urged to save travel industry

A coalition of travel organisations is urging Rishi Sunak to deliver more support to the travel sector in next month’s...

Close