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Tui issues update on cancelled flights and holidays

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Written by: Emma Lunn
27/07/2021
The tour giant says holidaymakers affected by the cancellations will be able to request a full refund, change to a later date, or book an alternative holiday.

TUI has cancelled holidays to destinations including Bulgaria, Italy, Mexico and Turkey due to ongoing uncertainty around international travel during the pandemic.

Trips to Canada, Kenya, Seychelles and Tobago, Greece, mainland Spain (except Alicante and Malaga) and Morocco are cancelled up to and including 31 July. Holidays to Switzerland are cancelled up to and including 1 August, and Bulgaria up to 8 August.

Labour warned yesterday that adding Greece and Spain to the amber plus list, alongside France, would put 6 million holidays at risk.

Tui ‘lakes and mountains’ trips to Italy won’t start again until 11 August at the earliest.

It will be at least 15 August until holidays to Aruba, Florida, Mexico, Turkey, Austria, Slovenia, India, Indonesia, Maldives, Mauritius, Sri Lanka, Tanzania, Thailand (Phuket), UAE and the US resume.

Holidays to certain destinations are off for much longer. You won’t be able to go to Cape Verde, Costa Rica, Cuba, Dominican Republic, Egypt, Mexico (Puerto Vallarta) and Tunisia until at least 5 September.

Holidays to Bulgaria (Varna), mainland Spain (Girona), Malta, Montenegro and Italy (Sicily, Sardinia, Calabria) won’t start again until at least 1 November.

Tui says it is continually reviewing its holiday programme and cancellations in line with government updates every three weeks.

Where can you go on holiday?

Tui is currently operating to green list destinations Madeira, Malta, Porto Santo and Antigua, Barbados, Gibraltar, Grenada, Iceland and Jersey.

It’s also still running trips to certain Amber countries including the Balearics (Ibiza, Majorca, Menorca), Corfu, Crete (Heraklion), Cyprus (Larnaca and Paphos), Fuerteventura, Gran Canaria, Jamaica, Lanzarote, Kos, Mainland Spain (Alicante and Malaga), Morocco (Marrakech), Portugal, Rhodes, Skiathos, St Lucia, Tenerife, and Zakynthos.

Up until 19 July, all arrivals in the UK from amber list countries had to quarantine at home for 10 days. But since last Monday, double-jabbed Brits don’t have to isolate when they arrive in the UK from an amber country.

Tui holidays to some other destinations have been rescheduled to start. These include Crete (Chania) from 27 July and La Palma from 29 July. Trips to Croatia will start from 1 August to Dubrovnik, 2 August for Split, and 3 August for Pula.

No trips to red list countries

Tui isn’t running holidays to red list destinations or countries which require quarantine on arrival, unless this can be avoided by taking a Covid test.

Tui says it will try to give customers with cancelled holidays at least seven days’ notice. Customers can request a full cash refund, or to change to a later date or alternative holiday with a booking incentive.

Fee-free changes can be made up to 14 days before travel for customers due to depart up to and including 31 October.

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