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Utilita Energy to take on Eversmart Energy customers

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Written by: Emma Lunn
11/09/2019
Ofgem has appointed Utilita Energy to take on Eversmart Energy’s 39,000 domestic customers, and its small number of business customers.

The move follows an appointment process run by Ofgem to get the best deal possible for customers of the small energy supplier which went into administration last week.

Ofgem said all outstanding domestic and non-domestic customers’ credit balances, including money owed to both existing and former customers of Eversmart Energy, will be honoured.

Eversmart Energy customers will be switched to Utilita Energy today, 11 September, with all energy supplies transferred to Utilita by Wednesday 18 September. Direct debit payments will continue as normal – Utilita will let customers know if they need to do anything.

If you’re on a pre-payment meter, you can continue to top-up and your meter will be credited as normal.

Eversmart Energy customers will be contacted about the changes over the coming days. Those who wish to switch to another supplier are free to leave and will not be charged exit fees.

Philippa Pickford, Ofgem’s director of future retail markets, said: “I am pleased to announce we have appointed Utilita Energy for the customers of Eversmart Energy. Their energy supply will continue as normal, and domestic credit balances will be honoured.

“Utilita Energy will be in contact with customers over the coming days with further information. Once it’s been completed, customers can shop around for a better deal if they wish to.”

Eversmart Energy customers with questions should visit Utilita Energy Limited’s website: www.utilita.co.uk/supply-transfer or call 01962 679 098.

Eversmart Energy was the sixth small energy supplier to go bust this year. The others are Economy Energy, Our Power, Brilliant Energy, Cardiff Energy Supply, and Solarplicity.

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