You are here: Home - Household Bills - News -

Water companies under scrutiny as complaints rise

0
Written by:
20/09/2018

Bristol Water, Surrey-based SES Water and Southern Water are facing greater scrutiny from the industry’s watchdog after high complaints from customers.

Nine out of 21 water companies in England and Wales reported an increase in complaints from customers in the annual complaints report by the Consumer Council for Water, notably during the ‘beast from the East’ when many customers were left without water. The report showed that many customers felt they had received poor communication and support.

The three groups must now update the watchdog quarterly, detailing how they will reduce complaints.

Tony Smith, chief executive of the Consumer Council for Water, said: “The frustration felt by thousands of customers after March’s cold weather disruption to supplies should have reminded the industry that it cannot afford to be complacent.”

The water industry said overall complaints fell 17% over the year, with some groups delivering a notably better performance.

Bristol Water, SES Water and Southern Water have 1.2m, 300,000 and 2m customers respectively. Southern Water has had persistent problems – it is the third successive year they have faced intervention by the industry watchdog, though it has seen some fall in complaints. Bristol Water admitted that it had been one of the most difficult years in the company’s history.

The industry said it is investing £50bn from 2020 to 2025 to improve services.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Are you a first-time buyer looking for a mortgage?

Look no further, get the help you need by searching for your perfect mortgage

Five ways to get on the property ladder without the Bank of Mum and Dad

A report suggests the Bank of Mum and Dad is running low on funds. Fortunately, there are other options for st...

The essential Your Money guide to the April 2018 tax changes

As we head into the 2018/19 tax year, a number of key changes take place to existing policies while some new i...

A guide to switching energy provider

All you need to know about switching from one energy supplier to another.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

YourMoney.com Awards 2018

Now in their 21st year, our awards recognise the companies offering the best products and services to consumers

Money Tips of the Week

Read previous post:
App launches zero commission shares trading

Trading App Trading 212 is the first in the UK to offer zero commission trading across the 1800 stocks and...

Close