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Wilko customers left in limbo after store’s collapse

Emma Lunn
Written By:
Emma Lunn

Wilko customers have taken to social media to complain about a lack of information about orders and refunds following the chain’s collapse.

The budget retailer, which fell into administration last week, has paused online deliveries, leaving many customers in the dark regarding whether items will turn up or not.

When YourMoney.com tried to call Wilko’s helpline, we were told to check our online account for information and to hold if we still wanted to speak to someone – but then the line went dead.

Customers complaining about undelivered items, or a lack of information, on Twitter are usually told to DM (direct message) with details of their issue. Some complained they had tried Wilko’s online contact form or WhatsApp number, but hadn’t received a response in several days.

Wednesday deadline for Wilko buyers

Wilko went bust last Thursday after it failed to find an available source of funding. PricewaterhouseCoopers (PWC) were appointed as administrators, as confirmed in an open letter by Mark Jackson, Wilko’s CEO. All of the retailer’s 12,000 staff members now face the risk of losing their jobs.

PWC has now asked interested parties to submit initial offers to buy the discount retailer by Wednesday. Although there are rumoured to be other discount retailers and investors considering offers, industry experts believe a takeover of the whole business is a remote prospect.

Wilko stores are still open at the moment. Shoppers looking for bargains have been flocking to the shops over the weekend, attracted by signs that read: “Wilko administration sale. 1000s of reductions throughout the store.”

However, Wilko has stopped processing click-and-collect orders, meaning shoppers can no longer order online and pick up the delivery in their nearest store.