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Lloyds, Halifax & Bank of Scotland customers unable to make payments

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Written by: Danielle Levy
18/01/2019
Lloyds, Halifax and Bank of Scotland are experiencing IT problems, leaving millions of customers unable to make or receive payments.

Customers at Lloyds, Halifax and Bank of Scotland have been unable to transfer or receive cash using the ‘faster payments’ function.

In a statement on Twitter, representatives from Lloyds, Halifax and Bank of Scotland explained: “We are aware that some customers are experiencing problems with making faster payments. We are working to resolve the issue as quickly as possible. We would like to assure customers they will not be out of pocket as a result of this issue,and apologise for inconvenience caused.”

Frustrated customers from all three banks took to Twitter to express their dismay.

One Lloyds customer said: “This is crazy! Your apps are saying everything is fine when it isn’t! I’ve got rent to pay today and could be fined by my landlord for late payment!”

Someone else asked: “Any idea when this will be fixed, I’ve been paid by my boss who uses Lloyds and still waiting for my money, which I will need today to buy food?”

The disruption followed planned maintenance work which was due to take place across the websites of all three banks between 1am and 6am on Friday morning. It appears that this has played a role in the payments disruption experienced today.

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