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NatWest and Post Office win big at the Awards 2022

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NatWest scooped three trophies at the 24th annual Awards, while the Post Office came away with two yesterday evening.

The Awards are the industry’s most sought-after accolade and last night, the winners were revealed at our 24th annual ceremony.

Following a rigorous judging process, NatWest bagged the top spot in three categories:

  • Best Everyday Current Account Provider
  • Best Everyday Savings Account Provider
  • Best Overall Provider.

To win just one award is an achievement to be proud of, but with three under its belt, NatWest truly deserves the recognition.

But it’s not just yesterday’s win that sets it apart from competitors. NatWest has been a consistent winner throughout the Awards which launched back in 1998. Since then, it’s notched up an impressive 59 awards so many congratulations to all who helped it rise to the top of the league.

To remind you of the judging process, firms are first short-listed based on competitiveness of price and structure. Each category shortlist is then judged by a panel of readers who mystery shop each company and benchmark the quality of service provided in each product area.

Allan Hardie of NatWest, said: “We are always striving to be the best for our customers and help them fulfil their potential, we really appreciate for recognising this. We recently launched Round Ups which helps our customers to save every time they spend and we have also made it easier for our customers to share a bill with friends or family through our new Split Bill feature in our mobile app.”

Our readers also gave the gong to The Post Office as it won in two insurance categories:

  • Best Life Insurance Provider
  • Best Travel Insurance Provider.

The Post Office has retained the title of Best Life Insurance provider for an impressive 14 years now, and it is also the second year running it has scooped the trophy for Best Travel Insurance Provider.

Ed Dutton, product portfolio director for financial services at the Post Office, said: “It’s a fantastic achievement for us to be recognised as an award-winning Life Insurance provider for 14 straight years. Now more than ever, with so many having been affected by the Covid-19 pandemic, it’s important that everyone considers financial protection should they or a loved one sadly pass away. We know this is a sensitive topic however our call centre agents are on hand to provide information about what different life insurance products might be best suited to an individual’s needs.

“I’m delighted that we have won ‘Best Travel Insurance Provider’ for the second year in a row. Pent-up demand for travel, our highly regarded brand and attractive product features have seen our sales exceed pre-pandemic levels with customers purchasing our products for peace of mind in case of unforeseen events before and during a trip, including illness from Coronavirus. We’re continually reviewing our policies to ensure they meet customer’s demands in this phase of the Covid-19 pandemic. Our travel insurance products provide cover for cancellation and curtailment as a result of Coronavirus, giving a confidence boost to people wanting to book their holidays.

Paloma Kubiak, editor of, said: “A huge congratulations to all the winners of the 24th annual awards. In today’s competitive market, consumers rightly expect fair pricing, excellent customer service and product quality. These are the firms that have made it through the rigorous judging process to be crowned winners of their category. Well done and keep up the good work.”

See the full list of the 2022 Awards winners here.

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