You are here: Home - Saving-Banking - News -

Natwest customers charged twice for payments

Written by: Emma Lunn
NatWest customers have been warned about a technical glitch that means some debit card payments have been taken twice.

Customers logging onto Natwest mobile or online banking this morning were greeted with a message saying: “Some customer accounts are showing debit card purchases twice, and in certain cases their available balance will be lower than it should, we’re really sorry for any inconvenience.”

Natwest says affected customers won’t be left out of pocket by the issue. The bank said payments had only been made to the retailer once, so there was no need to contact relevant retailers.

Natwest said customers needing help should either drop the bank a private message on social media, message the bank through the banking app, or chat to it online. However, it warned that customer support might be busier than normal.

But Natwest’s apologies weren’t enough to pacify some customers who took to social media to complain.

One customer Tweeted: “@NatWest_Help I paid £65.50 online few days ago and payment cleared. Now same transaction is showing as pending this morning. Same company and same amount? Is this due to your issues and if so, when will you sort this?”

Another Tweeted: “@NatWest_Help My balance is also appearing much lower than expected, but I cannot immediately see any double transactions. Could you please advise?”

Another Twitter user said: “@NatWest_Help two days now duplicate transactions showing in my account and putting me under stress purchasing anything as I may be put in overdraft. What are you doing to fix this and when will I get money back this is ridiculous!!”

Replies from @Natwest_Help suggested the affected payments were initially paid on 7 May.

A Natwest spokesperson said: “A small number of customer accounts showed Visa debit card purchases twice. The problem is now resolved and we will ensure that no customer is left out of pocket.”

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Autumn Statement: Everything you need to know at a glance

Yesterday Chancellor Jeremy Hunt made his first fiscal statement in the role, outlining a range of tax measure...

End of Help to Buy: 10 alternatives for first-time buyers

The deadline for Help to Buy Equity Loan applications passed on 31 October. If you’re a first-time buyer who...

Moving to an energy prepayment meter: Everything you need to know

As households struggle with the soaring cost of energy, tens of thousands of billpayers are expected to move o...

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

DIY investors: 10 common mistakes to avoid

For those without the help and experience of an adviser, here are 10 common DIY investor mistakes to avoid.

Mortgage down-valuations: Tips to avoid pulling out of a house sale

Down-valuations are on the rise. So, what does it mean for home buyers, and what can you do?

Five tips for surviving a bear market mauling

The S&P 500 has slipped into bear market territory and for UK investors, the FTSE 250 is also on the edge. Her...

Money Tips of the Week