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Santander’s customers locked out of accounts as app crashes

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Written by: Danielle Levy
29/03/2019
Santander’s customers took to social media on Friday morning to complain after the bank’s mobile app crashed, leaving them unable to make or receive payments.

Customers complained of being locked out of their accounts after Santander’s mobile app stopped working. Making matters worse, it is payday for many people across the UK.

According to Down Detector, a spike in problems were reported with the app between 6am and 8am on Friday.

One user took to Twitter to ask: “Santander are you having issues again? I seriously wonder why I bank with you, yet again I can’t access my online banking.”

Santander said the issue has now been resolved.

“A small number of customers will have experienced problems logging into our mobile app earlier this morning due to a technical issue. We are sorry for any inconvenience this has caused. The issue has now been resolved and the app is working as normal,” a spokesperson explained.

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