You are here: Home - Saving & Banking - News -

Thousands of card customers charged twice: check your statement now

0
Written by:
04/09/2018
A systems glitch meant thousands of card users were charged twice for transactions last Wednesday.

Cardnet, a payment system run by Lloyds Bank and card processor First Data, said it has been made aware of the operating error, which saw some cardholders debited twice for transactions made on Wednesday 29 August.

Although Cardnet is run by Lloyds, the issue hasn’t just affected Lloyds customers as the payment machines accept most Visa and Mastercard payments.

The firm said it was “an isolated incident” that affected 5% of all transactions for “part” of the day. But this still equates to thousands of customers.

It anticipates refunds to be completed by today.

If you have been affected, you should check your bank statements to make sure you have been reimbursed. Cardnet said the “vast majority” of customers affected were debit card users but a “small proportion” were credit card holders.

A statement on its website said: “Cardnet sincerely apologises for the issue and the inconvenience caused, we continue to work closely with all parties to resolve this issue swiftly.”

Cardnet handles 1.1 billion transactions for businesses across the UK.

A Lloyds Banking Group spokesperson, said: “A small number of transactions were duplicated. Action has been taken to rectify this situation as quickly as possible, and we apologise for any inconvenience caused.”

This is the second banking IT glitch to surface this week.

On Monday, TSB was forced to apologise again after customers couldn’t access their online bank services or transfer money.

TSB has been under fire since April when a botched systems upgrade saw thousands locked out of their accounts for weeks.

The bank’s chief executive Paul Pester announced this morning that he was stepping down with immediate effect.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Are you a first-time buyer looking for a mortgage?

Look no further, get the help you need by searching for your perfect mortgage

Five ways to get on the property ladder without the Bank of Mum and Dad

A report suggests the Bank of Mum and Dad is running low on funds. Fortunately, there are other options for st...

The essential Your Money guide to the April 2018 tax changes

As we head into the 2018/19 tax year, a number of key changes take place to existing policies while some new i...

A guide to switching energy provider

All you need to know about switching from one energy supplier to another.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

YourMoney.com Awards 2018

Now in their 21st year, our awards recognise the companies offering the best products and services to consumers

Money Tips of the Week

Read previous post:
Top manager Terry Smith unveils new investment trust

Star fund manager Terry Smith is to launch a new investment trust focused on global small and medium-sized companies.

Close