Save, make, understand money


Thousands of card customers charged twice: check your statement now

Joanna Faith
Written By:
Joanna Faith

A systems glitch meant thousands of card users were charged twice for transactions last Wednesday.

Cardnet, a payment system run by Lloyds Bank and card processor First Data, said it has been made aware of the operating error, which saw some cardholders debited twice for transactions made on Wednesday 29 August.

Although Cardnet is run by Lloyds, the issue hasn’t just affected Lloyds customers as the payment machines accept most Visa and Mastercard payments.

The firm said it was “an isolated incident” that affected 5% of all transactions for “part” of the day. But this still equates to thousands of customers.

It anticipates refunds to be completed by today.

If you have been affected, you should check your bank statements to make sure you have been reimbursed. Cardnet said the “vast majority” of customers affected were debit card users but a “small proportion” were credit card holders.

A statement on its website said: “Cardnet sincerely apologises for the issue and the inconvenience caused, we continue to work closely with all parties to resolve this issue swiftly.”

Cardnet handles 1.1 billion transactions for businesses across the UK.

A Lloyds Banking Group spokesperson, said: “A small number of transactions were duplicated. Action has been taken to rectify this situation as quickly as possible, and we apologise for any inconvenience caused.”

This is the second banking IT glitch to surface this week.

On Monday, TSB was forced to apologise again after customers couldn’t access their online bank services or transfer money.

TSB has been under fire since April when a botched systems upgrade saw thousands locked out of their accounts for weeks.

The bank’s chief executive Paul Pester announced this morning that he was stepping down with immediate effect.