You are here: Home - Saving & Banking - News -

TSB customers report mobile banking issues

Written by: Emma Lunn
Long-suffering TSB customers were unable to login to the bank’s smartphone app or online banking this morning.

The issues began about 8am, with users taking to both social media and website outage monitoring website Downdetector to complain.

Tweets posted by TSB customers included:

“@TSB Can’t log in like many others. Sort it out, bills to pay.”

“@TSB Your bank is beyond a joke. Can’t use app or internet banking this morning. Today, I will be switching my account to someone else.”

“@TSB is there an issue logging on to internet banking? Website giving this error code: ERRSCA02. Can you help?”

According to, TSB’s issues started at about 6.30am this morning with a peak in reported problems at about 8am.

One TSB customer posted on Downdetector: “Still not working, got through to call centre after 50 minutes, agent said was a major incident. She said internet banking is working. When I launch the app it’s asking for my ID, basically to register. After tracking down my ID, it still doesn’t work. Internet banking won’t let me login, it goes back to login screen.”

A TSB spokesperson said: “A number of our customers experienced difficulties logging into their mobile app or the internet at the start of the day. The issue was quickly addressed, and all our services are operating normally.”

The problems occurred just days after TSB announced it was closing 164 branches to focus on online banking.

TSB was plagued by IT issues in 2018 after an IT upgrade left up to 1.9 million customers locked out of their accounts. The problems went on for several weeks with customers also unable to contact the bank by phone.

The fiasco cost TSB a total of £330m for customer compensation, fraud losses and other expenses.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Flight cancelled or delayed? Your rights explained

With no sign of the problems in UK aviation easing over the peak summer period, many will worry whether holida...

Rail strikes: Your travel and refund rights

Thousands of railway workers will strike across three days this week, grinding much of the transport system to...

How your monthly bills could rise as the base rate reaches 1.25%

The Bank of England has raised the base rate to 1.25% as predicted – the fifth consecutive rise in just six ...

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

DIY investors: 10 common mistakes to avoid

For those without the help and experience of an adviser, here are 10 common DIY investor mistakes to avoid.

Mortgage down-valuations: Tips to avoid pulling out of a house sale

Down-valuations are on the rise. So, what does it mean for home buyers, and what can you do?

Five tips for surviving a bear market mauling

The S&P 500 has slipped into bear market territory and for UK investors, the FTSE 250 is also on the edge. Her...

Money Tips of the Week