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Which? warns on communities hit by Link ATM changes

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19/01/2018
More than 200 communities in Britain with poor ATM access are likely to be hit by proposals by Link to reduce the network, according to consumer group Which?.

Link – the UK’s largest cash machine network – wants to lower the ‘interchange’ fee that card issuers in the network pay to each other and independent providers when their customers withdraw cash.

There are fears this will lead to reduced provision because a lower fee would make running free cashpoints less profitable. John Howells, the chief executive of Link, has promised there will be protections in place for customers on low incomes and that vulnerable areas of the UK would not be left without ATM access.

Which? is calling for the Payment Systems Regulator to conduct an urgent market review to evaluate the impact of funding changes on the cash machine network.

There are currently 70,000 machines across the UK and just one in five of these charges for withdrawals – most are kept free thanks to fees paid by banks. The ATM Industry Association has suggested that at least 10,000 free-to-use cashpoints could be at risk from the changes.

While Link disagrees with this forecast, a spokesperson from Cardtronics, the biggest ATM operator in the UK, told Which? that if the funding cuts go ahead, it will have ‘no choice’ but to pull out a significant number of free ATMs straight away. Link said it will incentivise operators to keep free machines by setting a higher interchange fee in deprived areas, or areas with poor access.

The most vulnerable postcodes – (population per cashpoint)

  • PE32 Norfolk (15,294)
  • TA7 Somerset (14,982)
  • NR16 Norfolk (11,953)
  • YO13 North Yorkshire (10,111)
  • L28 Merseyside (6,274)
  • DL11 North Yorkshire (5,308)
  • WR7 Worcestershire (4,984)
  • EX21 Devon (4,620)
  • NE43 Northumberland (4,523)
  • TN27 Kent (12,404)
  • NR24 Norfolk (4,462)
  • CA26 Cumbria (3,868)
  • TN20 East Sussex (3,718)

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