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Yorkshire Bank customers locked out of their online accounts

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18/09/2018
Yorkshire Bank customers were locked out of their online accounts and apps this morning due to a technical glitch.

Customers took to Twitter to complain that they couldn’t sign into their accounts and were struggling to get through to anyone at customer services over the phone.

Clydesdale Bank customers were also affected.

A bank spokesperson said it was a “minor” issue lasting 40 minutes and that services are up and running again.

One Twitter user wrote: “We’re having problems signing into our online banking & phone support currently unavailable.  No indication of routine maintenance on your website – can you confirm if there are problems with your online banking service currently?”

Another user said: “I am having trouble logging into my app. It keeps saying error as soon as I try to log in. I’ve closed it and reopened and restarted my phone but still not working. I need to transfer funds between my accounts. Please can you help.”

This the latest technology glitch to hit banking customers. TSB customers were still experiencing problems this month after millions were locked out of their accounts in April following a bungled systems upgrade.

 

 

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