Regulator investigates whether Utilita overcharged meter users
Ofgem has launched the investigation to see whether prepayment meter customers were charged above the price cap between May and September 2019.
The pre-payment meter price cap came into effect on 1 April 2017. It sets a maximum price that suppliers can charge, but not a maximum bill. The amount customers will pay under the price cap depends on how much energy is used and where they live.
Between 1 April and 30 September 2019, the cap was set at £1,242 for a dual fuel prepayment meter customer though currently stands at £1,217 until 31 March 2020.
Ofgem said that by opening the investigation, it does not imply it has made any findings about non-compliance by Utilita.
A spokesman, said: “We are aware Ofgem has opened an investigation and will assist the regulator in every way we can.”
Utilita was founded in 2003 and has a total of 780,000 energy customers.