You are here: Home - Saving & Banking - News -

Banks to offer customers more help when branches shut

Written by:
High street banks are to give customers more support when local branches close.

Banks will inform local communities as soon as possible if a branch is closing, have more specially trained staff available and work more proactively with elderly and vulnerable customers.

The British Bankers Association’s (BBA) decision to update the Access to Banking Protocol is in response to an independent review by Professor Russel Griggs.

Griggs said banks have used the right “robustness and rigour” when deciding to shut branches but could “significantly improve a number of areas”.

Barclays, Clydesdale Bank, Co-op Bank, HSBC, Lloyds, Nationwide, RBS, Santander and TSB have signed up to the protocol.

Anthony Browne, BBA CEO, said: “Banks are very aware no customer or business should be left behind and branches play an important role in the life of local communities. That is why decisions to close branches are never taken lightly.

“It’s encouraging the review found banks have tried hard to use the protocol correctly and approach any closure with the right culture and the correct amount of ‘robustness and rigour’. There is no doubt they will continue to do so.

“However, there is always room for improvement. In accepting Prof Griggs’ recommendations, the sector has moved swiftly to agree to update the guidelines and in doing so offer even greater support and advice to customers.”

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

The savings accounts paying the most interest

If one of your jobs this month is to get your finances in order, moving your savings to a higher paying deal i...

Coronavirus and your finances: what help can you get?

News and updates on everything to do with coronavirus and your personal finances.

Everything you need to know about being furloughed

If you’ve been ‘furloughed’ by your company, here’s what it means…

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week

  • @YourMoneyUK All you need to know about the latest Current Account Switching winners and losers - hats off to Starl…
  • RT @WeareJust_PR: Many people struggling to make ends meet may not realise they are entitled to financial help or find the system too confu…
  • RT @WeareJust_PR: Many people struggling to make ends meet may not realise they are entitled to financial help or find the system too confu…

Read previous post:
Brexit lessons: why investors shouldn’t hit panic button after Trump win

Heading into 2016 it seemed almost inconceivable that the UK would have voted out of the European Union and the...