Issues have been reported at Lloyds, Halifax, TSB, Nationwide, First Direct, and Bank of Scotland.
Platform outage monitor Downdetector showed spikes in issues reported to the banks from just after 8am this morning.
The banks affected have been informing customers of the issues via social media and their respective ‘services status’ pages.
@AskNationwide posted on X: “We’re aware of some issues affecting our services this morning. Some incoming and outgoing payments are delayed. They are in a queue and will arrive ASAP.”
@LloydsBank posted: “We know some of our customers are having issues logging on to online banking and our app. We’re sorry for this and we’re working to have everything back to normal.”
How life insurance can benefit your health and wellbeing over the decades
Sponsored by Post Office
Nationwide provided more details about the issues the building society was having on its service status page. It said some incoming and outgoing payments are delayed and that: “If you’ve sent money already or are waiting for money to arrive you don’t need to do anything, it’s in a queue and will arrive ASAP.”
Nationwide customers can still send money, but this won’t go through straight away. Direct debits and standing orders are working normally and customers can still move money between accounts, use their cards online and in shops, and withdraw cash from the ATM.
First Direct updated its service status for mobile and online banking to say: “We are experiencing issues with payments and working as quickly as possible to correct this.”
Lloyds, Bank of Scotland and Halifax, which are all part of Lloyds Banking Group, posted identical messages regarding their respective online and mobile banking services. It said: “We know some of our customers are having issues logging on to Internet and Mobile Banking. We’re sorry for this and we’re working to have everything back to normal.”
Today’s online and mobile banking issues echo similar problems experienced by Lloyds, Halifax and Bank of Scotland at the beginning of February. Barclays also suffered a three-day outage at the end of January, affecting the first payday of 2025 and taxpayers trying to pay self-assessment bills by the 31 January deadline.
The uptick in bank IT problems prompted the Treasury Select Committee to write to nine major banks to ask what’s going on earlier this month.
Reena Sewraz, Which? retail editor, said: “These latest IT issues could cause real headaches for thousands of customers – made worse because it’s payday for many of them. Some people may miss important bill payments, find themselves unable to pay for essential services or risk going overdrawn, all of which could have serious consequences, including late payment or overdraft penalties or impacting their ability to get credit or borrow money.
“It’s crucial that all affected banks keep customers updated and move quickly to compensate for any losses that may result from today’s outages. Customers should keep evidence of impacted payments should they need to make a claim. If customers have missed important payments, they should contact the relevant company to ensure they waive any fees incurred.”
