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Post Office, Tesco Bank, TSB and Virgin Money double-up 2023 Awards

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These financial services firms scooped not one, but two trophies each at the 25th annual Personal Finance Awards.

The Awards are the industry’s most sought-after accolade and this week the winners were revealed at our 25th annual ceremony. See the winners’ photo gallery.

To remind you of the judging process, firms are first short-listed based on competitiveness of price and structure. Each category shortlist is then judged by a panel of readers who mystery shop each company and benchmark the quality of service provided in each product area.

Our readers ranked the Post Office as Best Over-50s Life Cover Provider, and Best Travel Insurance Provider for the third year running.

Ed Dutton, product portfolio director for financial services at the Post Office, said: “I’m delighted that we have won ‘Best Travel Insurance Provider’ for the third year in a row and to have won ‘Best over 50s Life Insurance Provider’.

“Customers value our competitive pricing, the range of different travel insurance covers that we can offer and our call agents who are on hand to provide information about what different life insurance products might be best suited to an individual’s needs.

“This is also a testament to our postmasters who work so hard to build our brand on the high street serving their local communities and which in turn has helped make our insurance products so popular.”

Tesco Bank scooped two insurance awards with Best Car Insurance Provider and Best Home Insurance Provider.

Alex Cross, Tesco insurance director, said: “We’re delighted to have won Best Car Insurance Provider and Best Home Insurance Provider at the Personal Finance Awards. These awards are testament to our colleagues’ focus on helping Tesco shoppers manage their money a little better every day. Thank you to all our customers for trusting Tesco Bank to protect the things that matter to them.”

Elsewhere, TSB took the gong for the Best Everyday Savings Account Provider and Best Junior ISA Provider, with Peter Hatton, TSB’s head of savings, saying: “We are thrilled to have been recognised with these awards. With the ongoing pressures of cost of living, we know that it’s important to continue to provide the right products for our customers’.

And Virgin Money took two trophies in the Best Reward Current Account Provider category as well as Best Cash ISA Provider.

Hugh Chater, chief commercial officer at Virgin Money, said: “We’re all about simple, straightforward products that reward our customers and make their money go further, so it’s great to be recognised in this way.”

Meanwhile, NatWest won Best Everyday Current Account provider, which means since launch in 1998, it has notched up an impressive 60 awards in total.

Paloma Kubiak, editor of, said: “Congratulations to all the winners of the 25th annual awards. In today’s competitive but challenging times, households rightly expect top customer service, clear and fair pricing and quality when it comes to selecting financial products.

“These are the firms that have made it through the rigorous judging process to be crowned winners of their category. Well done and keep up the good work in 2023 and beyond.”

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