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Tesco Bank launches free cash delivery service for vulnerable customers

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12/05/2020
Tesco Bank customers who are self-isolating or shielding can now get cash delivered to their home for free as part of a new scheme.

The service is available to the bank’s savings and personal current account customers who cannot get to an ATM because they are at high risk due to the coronavirus.

Tesco Bank is using the Tesco Travel Money home delivery service provided by Travelex to deliver cash to people’s doors.

Customers can have between £20 and £500 delivered to their home by Royal Mail Special Delivery.

The bank says it has created a contact centre process to help identify customers who might benefit from this service.

In April, the Post Office and government launched a similar cash delivery scheme for 27,000 Post Office Card Account customers who are shielding at home.

Sigga Sigurdardottir, chief customer officer, Tesco Bank said:  “Many of our most vulnerable customers still prefer cash as a payment method but cannot get to an ATM as a result of Covid-19.

“This service allows us to get cash to them at home safely which they can then use this with friends, family or volunteers who are helping them with their shopping.”

Who should be shielding?

According to the latest government guidelines, anyone who is “clinically extremely vulnerable” should stay at home until at least the end of June.

These include people who:

-have had an organ transplant

-are having chemotherapy or antibody treatment for cancer, including immunotherapy

-are having an intense course of radiotherapy (radical radiotherapy) for lung cancer

-are having targeted cancer treatments that can affect the immune system

-have blood or bone marrow cancer (such as leukaemia, lymphoma or myeloma)

-have had a bone marrow or stem cell transplant in the past 6 months, or are still taking immunosuppressant medicine

-have been told by a doctor they you have a severe lung condition (such as cystic fibrosis, severe asthma or severe COPD)

-have a condition that means they have a very high risk of getting infections (such as SCID or sickle cell)

-are taking medicine that makes them much more likely to get infections (such as high doses of steroids)

-were born with a serious heart condition and are pregnant

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