You are here: Home - Household Bills - News -

Complaints about big six energy firms fall for first time since 2013

Written by: Paloma Kubiak
Complaints about the UK's big six energy firms fell by 1.5 million in 2015, though repeat offender Npower maintained is position as most complained about provider.

According to energy regulator Ofgem’s 2015 complaint data, the big six suppliers (British Gas, EDF, E.ON, Npower, Scottish Power and SSE) received just under five million complaints, a 24% reduction, or 1.5 million fewer than the amount recorded in 2014.

Ofgem said it was the first time complaint numbers have fallen since it first started recording data in 2013.

Npower received the most complaints in 2015 with 13,996 per 100,000 customers. However, Ofgem noted complaints about the firm fell each quarter and the total amount received were more than half the number it received in 2014.

SSE came in second place on the list of complaints with 12,900 per 100,000 customers noted last year, while EDF came in third place with 11,842 complaints. Of the big six providers, British Gas had the fewest number of complaints with 9,414 grievances lodged.

Of the smaller independents, Utility Warehouse topped the table notching up 7,636 complaints per 100,000.

On the other end of the scale, Ecotricity received just 1,612 complaints.

An Npower spokesperson said: “While we know we have a lot more to do, we are making progress. As Ofgem has publicly acknowledged, we more than halved complaints last year compared to 2014”.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

The savings accounts paying the most interest

If one of your jobs this month is to get your finances in order, moving your savings to a higher paying deal i...

Everything you need to know about being furloughed

Few people had heard of ‘furlough’ before March 2020, but the coronavirus pandemic thrust the idea of bein...

Coronavirus and your finances: what help can you get in the second lockdown?

News and updates on everything to do with coronavirus and your personal finances.

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

Having a baby and your finances: seven top tips

We’re guessing the Duchess of Cambridge won’t be fretting about maternity pay or whether she’ll still be...

Protecting family wealth: 10 tips for cutting inheritance tax

Inheritance tax - sometimes known as 'death tax' - can cause even more heartache for bereaved families. But th...

Travel insurance: Five tips to ensure a successful claim

Ahead of your summer holiday, it’s important to make sure you have the right level of travel cover or you co...

Money Tips of the Week

Read previous post:
fund picks
Ideas for your ISA: six fund picks

With ISA season in full swing, the time of year where savers are encouraged to use up their remaining tax-free...