You are here: Home - Insurance - News -

No let-up in PPI complaints in three months to September

Written by: Paloma Kubiak
Consumers continue to complain about Payment Protection Insurance (PPI) more than any other financial product, official statistics reveal.

Figures from the second quarter of 2016/17 (July – September 2016) by the Financial Ombudsman Services (FOS) have revealed it received a total of 79,534 complaints.

Over half of the new cases it took on – 42,907 – were about PPI, while complaints about packaged bank accounts (5,317) and current accounts (4,030) continued to dominate the FOS’ workload.

In total, out of all the complaints received, FOS found in favour of consumers in 45% of cases.

Comparing the latest statistics with the previous quarter, PPI complaints have fallen slightly (43,569), as have those about packaged bank accounts (7,315).

However, gripes about current accounts have etched up from the 3,789 reported in the previous quarter.

Comparing the statistics with Q2 2015/16, again PPI complaints were down (49,672), as were those about packaged accounts (10,163).

So far this financial year (April to September), FOS has received a total of 161,243 complaints.

If you believe you may have been missold PPI, see’s guide to claiming PPI, especially in light of the Financial Conduct Authority’s confirmation that it will impose a June 2019 deadline.

There are 0 Comment(s)

If you wish to comment without signing in, click your cursor in the top box and tick the 'Sign in as a guest' box at the bottom.

Flight cancelled or delayed? Your rights explained

With no sign of the problems in UK aviation easing over the peak summer period, many will worry whether holida...

Rail strikes: Your travel and refund rights

Thousands of railway workers will strike across three days this week, grinding much of the transport system to...

How your monthly bills could rise as the base rate reaches 1.25%

The Bank of England has raised the base rate to 1.25% as predicted – the fifth consecutive rise in just six ...

What will happen if rates change

How your finances will be impacted by a rise in interest rates.

Regular Savings Calculator

Small regular contributions can build up nicely over time.

Online Savings Calculator

Work out how your online savings can build over time.

DIY investors: 10 common mistakes to avoid

For those without the help and experience of an adviser, here are 10 common DIY investor mistakes to avoid.

Mortgage down-valuations: Tips to avoid pulling out of a house sale

Down-valuations are on the rise. So, what does it mean for home buyers, and what can you do?

Five tips for surviving a bear market mauling

The S&P 500 has slipped into bear market territory and for UK investors, the FTSE 250 is also on the edge. Her...

Money Tips of the Week