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Articles tagged 'consumer duty'

1-16 of 26 results

News

Regulator finds some firms 'lack empathy' with bereaved customers

Regulator finds some firms ‘lack empathy’ with bereaved customers

11/04/2025

News

Regulator urges vulnerable customers to open up to financial firms

Regulator urges vulnerable customers to open up to financial firms

07/03/2025

News

new LISA deal launched

Savers receive extra £4bn in interest as regulator piles pressure on banking giants

18/09/2024

News

a piggy bank next to a toy house to denote savings rates falling below 5%: Secure an inflation-beating deal now

Big banks’ flexible savings rates continue to flounder

04/09/2024

Insurance

an insurance contract as consumer champion warns against crippling interest rates for monthly payments

Regulator finds ‘too many’ customers still without fair value from insurers and brokers

21/08/2024

Insurance

a frustrated couple as half of insurance claimants suffer poor service

‘Rip-off needs to end’ as half of insurance claimants suffer poor service

23/07/2024

News

image of a piggy bank to denote savers cash ISAs

Savers ‘short-changed’ on closed easy access accounts

15/07/2024

Mortgages

picture of smiley faces hovering over a laptop for a story on consumer duty

Two-fifths of customers report no change in treatment since Consumer Duty

10/07/2024

News

an image to denote a complaints department to denote a story about complaints handling in wealth industry

Complaint handling in wealth industry ‘leaves a lot to be desired’

04/07/2024

News

a piggy bank falling to denote the sub-par big banks savings rates

Consumer Duty doubts: Big banks still pay ‘sub-par’ savings rates

05/06/2024

News

a piggy bank with a percentage entering to denote long-term fixed rates offering good value

Big banks still fail to offer competitive savings rates

20/02/2024

News

FCA asks about advisory changes

Regulator asks firms about advisory changes since Consumer Duty

15/02/2024

News

Over half of those aged over 50 distrust financial service providers

11/10/2023

Insurance

Watchdog warns of action against life insurance firms over poor customer service

21/09/2023

Mortgages

mortgage and credit defaults

Half a million homeowners face festive fixed rate mortgage crisis 

20/09/2023

News

an elderly couple to denote those in older age groups having been favoured by policy decisions

One in ten UK adults fear vulnerable relatives’ have lost money through poor financial choices

13/09/2023

1-16 of 26 results